They Are Simply the Best! Dec 12, 2025

If I could give 6 stars, I would. Monarch showed up when they said they would, worked until my basement showed no signs of the water leak, and then came back a second time after the foundation company fixed the issue, but destroyed the first repair. It looks like nothing ever happened. Their framing and drywall folks are top notch. The carpet guy is a wizard. Never thought it would look that good again after all the mud and dirt that was tracked in. They even weathersealed a window that wasn't in the original work order. That's SERVICE! Will recommend Monarch to anyone I know needing their kind of service. They are simply the BEST!

Perry Waiters

Transparency and Integrity Nov 8, 2025

We initially worked with Monarch for a bathroom plumbing repair, which was handled very professionally. However, the true test of their service came when we were hit with two major emergencies: first, water damage and cleanup due to a pipe leak caused by another service provider, and second, the subsequent cleaning of mold buildup within the affected walls. In both the bathroom plumbing repair and the unexpected emergency repairs, the assistance offered by Whitney was truly fantastic. She ensured the company took care of everything, managing the complex coordination and work involved seamlessly. What set this experience apart was the level of transparency and integrity. Whitney's clear communication and professionalism made a high stress situation manageable. I will definitely use this company for any future remodels or emergency repairs.

Rick Lowenstein

Remarkably, Highly Impressive Nov 1, 2025

Sincerely and truly, Austin, Mercedes, all their team, and work crews of Monarch Restoration took a difficult situation from a plumbing leak and turned our home into a lovely and warm haven again!!! This impeccable company, Monarch Restoration, came in quickly, assessed the damage, mitigated water damage, restored everything and more, including new carpet, removing all our furniture, storing it as well with no detail left out. Priceless!!! This amazing and beautiful God-loving family made certain to help with completely doing what good people do: caring for the customer the way they would treat their own family. Austin, Monarch Restoration, took care of all the paperwork with my insurance part, his crew stayed focused and worked so well together; I swear they had their own rhythm. I still can't hardly believe the restored beauty, the lovely vibe, and whole new life that Monarch, the Austin and Mercedes family and crew, have bestowed here in our home. I will remain thankful, still marveling at their work and the way they do it, every last detail!!! Their loyalty and genuine hearts are such a pleasant and trustworthy reflection; I swear it seems like they've left a bit of themselves here with this, our sanctuary home!!! Remarkably, highly impressive!!!

Kim Pinotti

Definitely recommend Monarch Sep 8, 2025

They were very responsive and quick to come assess the water damage we had to our roof, windows, and some interiors. Austin was very easy to communicate with and got us scheduled promptly for some pretty major work on our house, which looks great. The crew showed up on time each day, were polite, and did quality work. Definitely recommend Monarch.

Rachel Haeseley

Overall 11/10 on Customer Service Aug 27, 2025

When I saw what looked like water damage on our ceiling, I panic-called Monarch Restoration and I’m so glad I did! First, I was so surprised and grateful that someone took my call at 7 p.m. in the evening. I talked to Kansas, who walked me through what an inspection could find and how we’d proceed. She got me on the schedule ASAP, which put my mind at ease enough that I was able to sleep that night! Austin came out to do the inspection, and he did such a thorough job checking the moisture on the ceiling and around the toilet and shower. He showed me what to keep an eye on and made a recommendation that likely saved us the hassle of ripping up our whole bathroom later on down the road! Overall 11/10 on customer service. I love supporting local, family owned businesses and these folks are friendly and kind as well as professional and knowledgeable. Highly, highly recommend!!

Stephanie Kornexl-Kaufmann

Very happy with the work they did Aug 26, 2025

When we discovered our refrigerator water line was leaking, we called a plumber to fix/replace the line. We had water damage in our kitchen and basement. Our plumber recommended Monarch for the restoration. They were able to come out the same day and get the cleanup started. They thoroughly explained what needed to happen and why. We were very happy with the work they did. I would recommend them if you need a restoration service.

Mark Dresselhaus